Kueh, C., Durrant, G., Peng, F., Ely, P., Bionat, JF., 2023.

Transforming Complexity: A Human-Centred Design Approach to Engage Young People in the Philippines with Dialogues About HIV Service Delivery

Positive transformation in HIV and STI-related service delivery is complex as it involves emotional and cultural considerations. The project discussed in this chapter shows the importance of human-centred design (HCD) processes in encouraging young people to think, reflect, and visually map service delivery networks. The project involved interviews with service providers, while engag-ing young people in conversations and visual mapping exercises. Being the first initiative of its nature and context, the holistic view of the complex service system provides a platform for meaningful dialogues that could generate trans-formative pathways in the ways young people navigate the health system. The outcome is different from big data approaches, geo-spatial mapping, and admin-istrative taxonomies, as the HCD approach generates richness in the storytelling of complex social systems where young people were enabled to discuss their environment and sketch those health systems out.