Kueh, C., Peng, F., Ely, P., Durrant, G., 2022.
A Speculation for the Future of Service Design in Healthcare: Looking Through the Lens of a Speculative Service Design Framework
| Output Type: | Chapter in a book |
| Publication: | Service Design Practices for Healthcare Innovation |
| Publisher: | Springer International Publishing |
| ISBN/ISSN: | 9783030872724 |
| URL: | dx.doi.org/10.1007/978-3-030-87273-1_6 |
| Pagination: | pp. 115-131 |
Service design (SD) is expanding from a discipline focussing on project-centred outcomes and developing toolkits into one that is used as a strategic and transformative driver in the public, social and health sectors. SD in healthcare continues to positively shape people's well-being and the organizational structure that supports health services. This chapter extends design discourse on 'Speculative Design' towards an analysis of service design in organizational and community success. We propose a speculative service design (SSD) framework that explores SD in healthcare through SD as a way of speculating on the future of community well-being. Through this future-focus perspective, we encourage service designers to unpack the complexity of organizational and community-based problems, and to approach SD as a platform to generate discursive dialogues with people (non-users, users and stakeholders) in the provision of health services.